Money Back Guarantee!Updated 3 years ago
We're confident that we'll whiten your smile, which is why we offer a Money-Back Guarantee. We offer a 30-day Money-Back Guarantee for all Zimba Whitening Products. The 30-day timeframe begins on the first day that the package is delivered to you. We guarantee that your teeth will improve by a minimum of 2 shades after completing one full treatment (14 days of whitening with our Whitening Strips or Supreme LED Kit). In the event that this is not the case, you may qualify for our Money-Back Guarantee. Here's what we'll need from you:
Take a picture before you start your treatment, to track progress. Before picture must include a visible time-stamp of when the photo was taken. Please take the picture with plenty of light in the room.
Complete the full whitening treatment, as directed.
Take a picture right after your last treatment. Please take the picture with the same amount of light in the room. After picture must include a visible time-stamped date of when the photo was taken and cannot say "today" or "yesterday".
Submit your Money-Back Guarantee request within 30 days of your purchase, include both time-stamped before and after pictures. Please send the pictures separately and avoid zooming in on your teeth.
You'll be asked to answer a few questions to ensure the product was used correctly.
Once submitted, your application will be reviewed for a refund. Our Money-Back Guarantee includes a refund for the cost of the product (excluding tax and shipping fees). If your application is approved, we will initiate the refund process for you. Please allow for 5-10 business days before the charge is reflected back into your account. Refunds will not be issued outside of 30 days since receiving the product.
Submit your Money-Back Guarantee request here:
